Remote Monitoring & Managment (RMM)
Our software pro-actively monitors all critical software services and hardware components for errors including; overheating, high bandwidth usage, low disk space and hard drive SMART errors.
We all know some windows updates can cause more issues than they fix, however, some security and critical updates need to be applied almost daily due to vulnerabilities that could be exploited in windows software. Our intelligent patch management can ensure critical and security updates are applied, whilst optional or major updates can be scheduled to ensure minimum downtime; keeping you and your company fully protected.
Most anti-virus software run scheduled scans at particular intervals; if your PC was switched off during this time, you may need to wait until the next interval. On some free anti-virus software this could be the next day. Definition Updates (the core detection engine database) are applied daily or weekly. We can exclude files or folders for specific software where the anti-virus would normally need to be switched off to run; you can stay protected and still work.
Our Managed solution applies Definition Updates over the internet every 30 minutes. Scheduled scans are carried out intelligently at the best time for your PC, and if missed will run next time the PC is switched on. If a threat is detected, however small, we are informed instantly and will contact you to investigate further if required.