Cloud Voice is a fully hosted and managed High Definition (HD) IP telephony service. The service is run on BT’s highly resilient and secure next-generation network and provides the functionality of a high-end telephone system but with no physical on-site switch
To connect to Cloud Voice, you simply require a reliable voice quality IP connection. We believe that call quality is paramount, which is the reason why we offer dedicated voice over Broadband and Ethernet circuits. For those businesses with multiple sites, we provide Ethernet circuits to ensure maximum call quality securely linked by our Virtual Private Networks (VPNs).
Importantly, Cloud Voice call traffic bypasses the public internet entirely, ensuring absolute quality of service for your customers
Cloud Voice is suitable for businesses of any size with single or multiple sites. We can scale from the very small single office to multisite networks or indeed large corporate headquarters, providing seamless, reliable, predictable and hassle-free levels of communication functionality.
Each licence comes with the following:
At a small additional cost, any of these can be added:
Call Centre functionality and monitoring
Call recording with 6 months storage CRM Integration -Go Integrator DB
In-depth call analytics
Yealink and Polycom handsets
Openreach will be switching off their telephone network in December 2025 and everyone will need to be on a VoIP product by then. If you are currently using anything else, please get in touch ASAP.